Information We Collect

Personal Information You Provide

When you register for our programs or contact us, we collect information directly from you. This includes your name, email address, phone number, and educational background. If you're enrolling in a paid program, we'll also need payment details and billing information.

For students applying to our learning programs, we may request additional details like your career goals, previous experience with financial analysis, and professional background. This helps us tailor the curriculum to your needs.

Automatically Collected Data

Our website collects certain information automatically when you visit. We track IP addresses, browser types, device information, and pages you view. This data helps us understand how people use our site and where we can improve the experience.

How We Use Your Information

Your data serves specific purposes that directly benefit your learning experience. We use it to:

• Process enrollments and manage your access to learning materials
• Send course updates, schedule changes, and important announcements
• Provide technical support and answer your questions
• Improve our curriculum based on student feedback and performance
• Generate anonymized analytics to enhance our teaching methods
• Comply with Vietnamese educational and financial regulations
• Send occasional updates about new programs that might interest you

Data Sharing and Third Parties

We don't sell your personal information to anyone. That's a hard rule. But we do work with service providers who help us run our programs effectively.

Service Providers We Work With

Our learning platform is hosted by cloud service providers who maintain servers and ensure our website stays online. Payment processors handle transactions securely when you purchase courses. Email service providers help us send updates and course materials.

These companies can only use your data for the specific services they provide to us. They're bound by confidentiality agreements and must follow data protection standards.

Legal Requirements

Sometimes we're required to share information with Vietnamese government authorities. This happens when we need to comply with tax regulations, respond to legal requests, or meet educational reporting requirements. We'll only share what's legally required and nothing more.

Your Rights Under Vietnamese Law

Vietnam's data protection framework gives you specific rights regarding your personal information. Here's what you can do:

Access and Correction

You can request a copy of all personal data we hold about you. If something's wrong or outdated, you have the right to ask us to correct it. We'll respond to these requests within 30 days.

Data Deletion

You can ask us to delete your information, but there are some exceptions. We need to keep certain records for legal compliance, like financial transactions and certificates we've issued. For educational records, Vietnamese regulations require us to maintain documentation for specific periods.

Withdrawal of Consent

If you've given us permission to process your data for something like marketing, you can withdraw that consent whenever you want. This won't affect any processing we did before you withdrew consent.

Data Security Measures

Protecting your information is something we take seriously. Our security approach includes multiple layers of protection.

All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Your passwords are hashed and salted, which means even we can't see your actual password. Payment information never touches our servers directly – it goes straight to our payment processor through secure channels.

We regularly update our security systems and monitor for unauthorized access attempts. Our team receives training on data protection practices, and we limit access to personal information to only those employees who need it for their work.

What Happens If There's a Breach

Despite our precautions, no system is completely immune to security incidents. If we discover a data breach that affects your information, we'll notify you within 72 hours as required by Vietnamese regulations. You'll receive details about what happened, what data was involved, and what steps we're taking to address it.

Cookies and Tracking Technologies

Our website uses cookies to function properly and provide a better experience. Some cookies are essential – without them, you couldn't log in or navigate between pages. Others help us understand how people use the site.

Types of Cookies We Use

• Essential cookies that keep you logged in and remember your preferences
• Analytics cookies that show us which pages are popular and where users get stuck
• Performance cookies that help us load content faster for returning visitors

You can control cookies through your browser settings. Be aware that blocking certain cookies might affect how the website works for you. Most browsers let you see which cookies are stored and delete them individually.

International Data Transfers

While GamelyProg operates primarily in Vietnam, some of our service providers have servers in other countries. When your data leaves Vietnam, we ensure those providers meet adequate data protection standards.

We use standard contractual clauses approved for international transfers and only work with providers who commit to protecting your information according to Vietnamese data protection principles. Your educational records remain stored on servers within Vietnam in compliance with local regulations.

Children's Privacy

Our programs are designed for adult learners aged 18 and above. We don't knowingly collect information from anyone under 18. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we'll delete it.

Data Retention Periods

We keep your information only as long as needed for the purposes we collected it. Different types of data have different retention periods based on legal requirements and practical needs.

Educational records, including certificates and transcripts, are kept permanently as they form part of your academic history. Financial records must be retained for 10 years under Vietnamese accounting laws. Marketing preferences are kept until you ask us to delete them or withdraw consent.

Once retention periods expire, we securely delete or anonymize your data so it can no longer identify you personally.

Changes to This Policy

Privacy practices evolve, and regulations change. When we update this policy, we'll post the new version here with an updated date at the top. For significant changes that affect how we handle your data, we'll send you an email notification.

We encourage you to review this policy periodically, especially before providing new information or enrolling in new programs. Continued use of our services after policy updates means you accept the changes.